NNPCL TO TAKE DISCIPLINARY ACTION AGAINST STAFF UNDER-DISPENSING FUEL TO CUSTOMERS
The Nigerian National Petroleum Company Limited (NNPCL) said it has identified its retail station and the individuals involved in the under-dispensing of fuel to customers in Port-Harcourt, Rivers State on Tuesday, August 29 2023.
The NNPCL made this known in reaction to a recent video circulating on social media showing NNPC Retail Ltd service agents under-dispensing fuel to be customers in Port-Harcourt.
The NNPCL further noted it had identified the station and the individuals involved and has taken appropriate disciplinary action against the staff.
The statement read:
“Dear valued customers, our attention has been drawn to a recent video circulating on social media depicting NNPC Retail Ltd. service agents apparently under-dispensing fuel to customers.
“While taking these actions very seriously, we would like to inform the general public that we have identified both the station and the individuals involved and have taken appropriate disciplinary action against the staff measures have already been put in place to prevent future recurrence of such incidents across our retail network".
"In the spirit of open and transparent communication with its customers towards effective service improvement, we encourage our customers to always report any areas in need of improvement at our over 900 stations through our social media channels and customer care lines: 09091000086-7
“We regret this unfortunate incident and will continue to uphold the high standards and quality of service that are hallmarks of the NNPC Ltd brand".
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